Thank you for shopping at Ponchosbags. Each of our bags is handcrafted with care, and we want you to be fully satisfied with your purchase. Please read our refund and return policy carefully before making a purchase.
We accept returns within 30 days of delivery.
To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
To start a return, please contact us at [insert your contact email or form link]. Once your request is approved, we will provide you with the return instructions.
Please note that customers are responsible for return shipping costs, unless the item arrived damaged or defective.
Certain items cannot be returned:
If your order arrives damaged or you receive the wrong item, please contact us within 7 days of delivery with clear photos of the product and packaging.
We’ll review your claim and arrange for a replacement or refund at no additional cost.
Once we receive and inspect your return, we’ll notify you of the approval or rejection of your refund.
If approved, the refund will be processed automatically to your original payment method within 5–10 business days, depending on your bank or payment provider.
If you would like to exchange an item for a different model or color, please contact us first. We’ll help you arrange the exchange based on product availability.
Please ship your return to the address provided after your request is approved.
We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items without tracking information.
For any questions regarding refunds, returns, or exchanges, please reach out to our customer service team:
📩 [insert your customer support email or contact form link]
